How Do We Know Our Services Are Having A Positive Impact?
Track: Got GaaS? (Government-as-a-Service)
Wednesday, Dec. 6, 2:00 p.m. - 3:30 p.m.
In this session, we'll explore methods for getting feedback regarding the quality of the services we deliver. We'll include hands-on exercises to challenge how we think and include concepts related quantitative methods, scientific method, surveys and polls, A-B testing, and application instrumentation. We’ll ask you to share your biggest challenges and we’ll be successful if you walk away with new ideas on how to solve your challenges.
Kevin Burns, Coach, DevJam